Return and Refund Policy

This Return and Refund Policy is subject to our Terms of Service.

Quick Facts

  • Return Window: Items can be returned within 30 days of delivery
  • Return Shipping: Customers cover the cost of return postage
  • Restocking Fee: None applied
  • Refund Timing: Refunds are issued within 7 days of approval
  • Refund Method: Refunds are issued to the original payment method
  • Exchanges: Possible within the 30-day window

How to Return an Item

1. Contact Us

Email info@zinamora.com within 30 days from the date of delivery to request a return. Our customer service team will provide you with step-by-step instructions.

After this period, returns can no longer be accepted. Returns sent without prior approval will not be accepted.

2. Check the Conditions

Items must meet the following requirements:

  • Unused and unwashed
  • All original tags attached
  • Returned in the original packaging

3. Prepare Your Parcel

Pack your items securely to prevent damage during transit. Use a reliable courier service — we recommend choosing tracked shipping for safety.

4. Return Shipping

Return instructions and address will be provided after your return request has been approved. Return shipping costs are the customer's responsibility unless the product was received damaged or incorrect.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@zinamora.com.

Cancellations are only possible if your order has not yet been processed. Once your order has been processed, cancellations can no longer be completed, and you will need to follow our return process after delivery.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please email clear photos to info@zinamora.com. Once verified, we will arrange for either the correct item or a replacement to be sent at no additional cost.

Refunds

Once your return is received and verified, we will email you to confirm whether the refund is approved. If approved, the refund will be issued to your original payment method within 7 days.

Refunds for Festival Clothing

Our festival clothing items are premium, handmade pieces crafted with special care — each garment should be hand washed only, as machine washing may damage the fabric and craftsmanship.

Because of their delicate, limited-run nature, festival clothing follows a dedicated return policy, separate from the rest of our collections:

  • Returns are eligible for store credit only, and refunds are not issued on these items.
  • As our festival clothing ships from an overseas warehouse, return shipping costs and any customs/import fees are the customer's responsibility and will not be covered by Zinamora.

Exchanges

If you would like to exchange an item, please contact us at info@zinamora.com within 30 days of delivery.

To qualify for an exchange, items must be:

  • Unused and unwashed
  • Returned in their original packaging
  • Complete with all original tags attached

Once your request is received, our team will guide you through the exchange process.

Note: The original item must be returned first, and once it is received, we will ship your replacement item. If the replacement item is unavailable, a refund will be issued instead.

Restocking Fee

We do not charge a restocking fee.

Business Information

Zinamora is owned and operated by URUS ENTERPRISES LTD, a company based in the United Kingdom.

  • Registration Number: 16264387
  • D-U-N-S Number: 233545025
  • Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom

Contact Information

If you'd like more information, need support with your order, or want to reach out, you can contact us through:

Customer Service Hours: Monday to Friday, 10:00 – 17:00 GMT